Qoo10 Singapore - The laptop stands I ordered were definitely not what I got!
I ordered 2 sturdy, multi function, METAL laptop stands from Qoo10.
What I received instead were two flimsy, PLASTIC laptop stands with legs which did not adjust evenly.
Trying to get a refund and the correct replacement led to a very difficult (their site is not designed to hear from you!) and long back and forward communication with Qoo10 who tried to tell me that I received the correct order.
Even when they were shown photographic evidence of their error would not help - except to say I could get a refund if I paid the return postage!
I was told Qoo10 was a great site, but I'm not so sure after this experience.
Reason of review: Not as described, bad quality AND poor customer service.
Monetary Loss: $40.
Preferred solution: Deliver product or service ordered.
Qoo10 Singapore Cons: Poor customer service.
Location: Singapore, Singapore
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content