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1.0

I ordered 2 sturdy, multi function, METAL laptop stands from Qoo10.

What I received instead were two flimsy, PLASTIC laptop stands with legs which did not adjust evenly.

Trying to get a refund and the correct replacement led to a very difficult (their site is not designed to hear from you!) and long back and forward communication with Qoo10 who tried to tell me that I received the correct order.

Even when they were shown photographic evidence of their error would not help - except to say I could get a refund if I paid the return postage!

I was told Qoo10 was a great site, but I'm not so sure after this experience.

Reason of review: Not as described, bad quality AND poor customer service.

Monetary Loss: $40.

Preferred solution: Deliver product or service ordered.

Qoo10 Singapore Cons: Poor customer service.

Location: Singapore, Singapore

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