Resolved
Tee A

Resolved: Refunded of Items

Updated by user Jan 20, 2021

Company fixed the issue and I have been provided with full refund.

Updated by user Jan 20, 2021

It was resolve , guess bank need time to refund back to me, I did not call the bank too, now I learn something then

Original review Dec 21, 2020
Hi I have make a cancellation, payment was make during transaction, my qcoin was refund to me , but my debit card payment did not refund to me, when will I be able to receive back my funds. Cart Number : 14113****
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Pros:
  • Variety of products
Cons:
  • Lousy customer service

Preferred solution: Full refund

WeiKwong L

Payment

I got a bill from the bank statement to ask me to pay the bill that I spent on Qoo10 in Dec 2020. I went into my Qoo10 account but cant see any record of my purchase. Pl list down the cost of the items if I has purchased anything in Dec 2020 by Qoo10.
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Loss:
$134

Preferred solution: Full refund

Elisa c Jjz

Qoo10 is very bad online maket place company

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Qoo10 Singapore - Qoo10 is very bad online maket place company
Qoo10 Singapore - Qoo10 is very bad online maket place company - Image 2
Qoo10 Singapore - Qoo10 is very bad online maket place company - Image 3
Qoo10 Singapore - Qoo10 is very bad online maket place company - Image 4
We are seller at Qoo10, Qoo10 manager sent whatsapp to me and told me they lost the parcel and asked me to help to send one more item and also attach new waybill which sent through to me and i used his waybill and re-shipped out to customer. But after i tried to contact to this manager and he never replied . this item if $299 until now i do not get any repond from qoo10 . Don't have any no to contact to them . I already reported to the police but no useful . When customer want to return or refund items to seller and seller can not choose disagree. really very very bad service . we already cheated by qoo10 almost around $600 (include last year customer bought bicycle and she want return but never returned to us ).my contact no 9816****
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Loss:
$299

Preferred solution: Full refund

User's recommendation: pls do not choose q0010 to sell your product . lazada and shopee are better and when customer return or refund and u can choose disbute. Lazada and shopee will do proper way for seller and customer .

1 comment
Jamir S Awt

100% agree. They are very arrogant .

Qoo10 really sucks, people should boycott this platform & just shop or sell on Lazada & Shopee. A platform such as this that doesn't have a phone number for seller or buyer to call have something to hide & are not sincere with their business ethics.

The licence should be removed to wake them up. If this is in the US they would not dare to do this, they would have been sued up to their ***

Anonymous

Evident for legal action!

Had ordered a xmas cake on 25Dec20 & delivery suppose to be on 27Dec20 12-3pm but waited till 3.30pm No show! Wrote to CS and seller Cake in Action also no reply!

Had requested to cancel and full refund immediate! this *** Q0010 CS & dishonest seller simply ignore! The most horrible experience not yet end! I saw Q0010 website show the order pick up in morning but until evening also never come!

It ruin our celebration mood & we got to buy a new cake at last min. Then my gosh! at 6.30pm Qxpress uncle who travel round the whole world then appear with a bad condition cake exclaimed is Cake in Action give them very late?! I rejected to accept such inedible cake that had been travelling for more than 10hrs under such bad condition & asked Qxpress to return to seller.

Both CS & Qxpress very dishonest some more got the cheek to claim already delivered but not able to reach me when I had feedback to CS at 3.15pm for immediate action! Then this super lazy Q0010 CS claimed it is buyer and seller and Qxpress problem they cannot handle? My goodness! Q0010 get the commission yet so shameless and got the cheek to say they not bother!

So I urge all complainant pls proceed to file compensaton at Small Claim Tribunal to hunt down such low incredibility online platform to prevent more victim from falling into the trick of buying things yet never receive the order in good condition promptly yet had to suffer loss of $ and entertain the nonsense given by the CS, seller and Qxpress delivery man!

On top of that, don't forget to instruct bank to void all payment and charge back all expenses to Q0010! Very bad experience from Q0010 CS, seller and Qxpress!

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Loss:
$27

Preferred solution: Full refund

User's recommendation: file to case & small claim tribunal to hunt down such iresponsible platform!

Jenny L Ifb

Refund for items returned

I have successfully returned an item, though I have paid in cash at seven eleven but the refund in in Qmoney. I do not know how to use those money also I have nothing to buy at the moment. Can help to refund in cash, I can provide my account nbr and contact nbr. Pls advise. Thanks Jenny lui48jen@***.com
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Preferred solution: Full refund

1 comment
Guest

https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?__ar=Y&keyword=withdraw Try this link! I have successfully got my money back after 3 days. I called and chased them so that they process my withdrawal.

WuiJuan L

Toilet paper after 6 days

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I ordered toilet papers waited for 6 days. It has yet to arrived is really making it very difficult for me. I do not understand what is taking or holding you up so long for such purchases. I really need it very urgently as it is a basic necessity for my family. Please hurry it asap as I really do not know what is going on with this toilet paper purchase. Your service is not very reliable. Also, your staff is not professional enough kept on making so many mistakes. I also bought a TV set for $700 plus a few months ago. I was dissappointed when I realized that you delivered the wrong model which cost $500 plus to me. Luckily I called and managed to exchanged for right model.
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Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Please check thorougly whether you received correct products

Lim K Liu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NOT CUSTOMER FOCUS

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Qoo10 Singapore - NOT CUSTOMER FOCUS
Buy item from qoo10, received broken item, reported. Received vomit blood reply. It between me and seller, qoo10 claim they are intermediary. simply mean they want money waiting at the side line only. You 2 go sword fighting. After numerous photo taking, agree on returned. Now waiting for the shipping back, very expensive shipping charge (100% more than the product.) refund. Not to mention for the long wait for the item to arrived.
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Loss:
$44
Cons:
  • Bad customer service
  • Bad customers focus
  • Not a good online platform to shop

Preferred solution: Full refund

User's recommendation: All selling platform are almost the same. So it time to go back to physical shop

Carlas Dbq
map-marker Patna, Bihar

Order cencelled

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At mundro post Mundro ps Bagodar di... सर मझ अभ तक tirmmer नह पहचय गय ह मर ऑडर क डलवर करन क कम कर हमन त ऑडर कसल नह कय त अपन कस कर दय गय सर लटपट न कर वरन भर पडग। य फर मर पस वपस कर। Address at mundro post Mundro ps Bagodar dist.g giridih म 960850**** Comment
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Pauline L Mbs

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Verified Reviewer

To claim $5.00 as Green Member and other coupons

Hello, Ref : Cart No: 14068**** (Green Member) My name is Pauline Lim (nickname Pohpoh). I bought 1 pack (90 softgels X2 Box)Life Core Med Science Optimised liposomal Vitamin C for $99.90 paid with Citibank Credit Card. Please advise me how to claim $5.00 as Green Member and 2 coupons of $5.00 each. Thank you. My email id: hi.pauline@***.com
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Preferred solution: Pls advise how to claim $5.00 as Green Member

Nihal S Cai

My order

Please confirm my order. . Yesterday I have an order and paid amount of this order but thier are no information of this order.Yesterday I have an order and paid amount of this order but thier are no information of this order.
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Sanjay B Fkl

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Verified Reviewer

Delivery purpose

I buy some items in your site .. but when u deliver my item not shown in your site .. plz confirm...
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Preferred solution: Deliver product or service ordered

Halijah Y

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Verified Reviewer

My Q order no Q15445****

I bought konihimitsu collegen for men on 10 Nov 2020 for 4 months supply for $128 They already deducted from my accout , but the item not in my order account. What should I contact and refer about this matters
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Loss:
$128

Preferred solution: Deliver product or service ordered

Lim K Liu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

After months of ding ding, it's settled

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Qoo10 Singapore really will boiled your blood. It's settled after agony months of ding ding emails. I totally advise all Singaporean to think twice before they buy from Qoo10. Unlike Lazada Sg they refund you lightning fast. No but.
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Preferred solution: Full refund

1 comment
Jamir S Awt

100% agree. Qoo10 really sucks, people should boycott this platform & just shop on Lazada & Shopee.

Muhammad K Ycs

Order not placed but payment is completed

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I have ordered an shoe from these application and i have completed the payment stage but there is no ingormation about my order !!!please refund my money or send me the details of order
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Loss:
$428

Preferred solution: Full refund

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Urgent:Parcel didn’t received more than a month!

Please advise how can i do, because till now it has not received more than a month. I called to Singapore qexpress is say need waiting for Malaysia provide duty payment invoice? Please assist to check my tracking no. Singapore to Malaysia Pickup no:C437****SGMY DHLec MY Tracking No:532104****211001 Please let me know any update for parcel and how to proceed. Thank You.
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