Product: Qoo10 Customer Care Clear all filters (0 of 15 reviews match)
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Qoo10 - Bad q10 customer service

They just hang your phone when they cannot resolved the matter what's the use of calls recorded when they just push around and doesn't have a channel or email for complaining or auditing. Q10 CSO is like *** and doesn't even have an email to send and complain
2.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Qoo10 Customer Care
#1308044
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Ever notice the top of Q10’s newsletters/emails they send you? Look at the attached screenshots, which encourages you collect either Mamemalls & MameBalls to get discounts. Q10 sends minimum 2 of these emails a day but do you think you can collect both? Think again!...
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1.0
Product
Qoo10 Customer Care
#1268979
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Qoo10 Singapore had suspended few of my accounts with Q money and gift vouchers in each accounts. Total amount $900. Now they have blocked my accounts reason given by their customer service is i have used multiple accounts to obtain voucher. I have called them many...
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2.6
Product
Qoo10 Customer Care
I didn't like
  • Customer service
#1235826
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It's been more than a month now when I requested for a refund for mobile top-up for which I paid through credit card and that never happened.I called their help line to explain my problem, agent named ZUL did not want to listen to me at all, he started misbehaving and...
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Anonymous
Annoymous

Siao nobody owe you a living. Unreasonable.

1.0
Product
Qoo10 Customer Care
#1208385
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Dear Sir /Madam, I had very bad experience on Qoo10 Malaysia customer service due to very slow reply and I had to call and call them up on the warranty claim part.... My order No: 102517748. SAMSUNG EVO+ Memory Card 64GB Micro SD TF Card Class10 Microsd C10 UHS-1 Cards...
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Product
Qoo10 Customer Care
#1174471
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Bad experience with qoo10 customer service

Definitely boycott. Worst than customer not protected, they *** me off. They tell me to use expired makeup remover.
1.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Qoo10 Customer Care
#1119364
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Not supporting Qoo10 anymore. Buyers beware if theres a error.通常の買い手は非常に貧しい顧客の取り扱いサービスと未解決の問題と非常に貧しい顧客の応答 Been using for few years with no problems and all started with a seller sending a shortage of an product advertise as 1 for 1 free. Took at least a month to have...
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3.3
Product
Qoo10 Customer Care
I liked
  • Variety of products and prices
I didn't like
  • Service turnaround time very poor
  • Poor customer service
  • Unfair treatment to customers
#1039777
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I am regular customer in Qoo10. I often buy things from them and went well until 1 seller never deliver my item but they marked it as 'delivered' for all of my items. I really hope that the CS could help me. But sorry that is for now is only hope. I tried to contact...
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1.6
Product
Qoo10 Customer Care
#1036128
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Qoo10 - Lousy customer service
I placed an order, tried contacting the seller for 3 times about delivery but no reply.Wanted to order from other seller only found out that this seller has 2 different listings for the same phone. One showing silver colour avail, one no. I tried enter a new order at...
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Aishev
Anonymous

Their CS is very lousy and bad kost important thing is they are very very rude

1.9
Product
Qoo10 Customer Care
I didn't like
  • Lousy
#1015246
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Had a really bad experience on qoo10 Singapore. Used a $50 off cart purchase for 3 items at $300. One of the sellers cancelled the item and qoo10 only refunded me $50 dollars, when the item price is $100. I find it unacceptable. I only bought the items because there is...
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1.0
Product
Qoo10 Customer Care
#990771
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