Product: Qoo10 Customer Care Clear all filters (12 of 12 reviews match)
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It's been more than a month now when I requested for a refund for mobile top-up for which I paid through credit card and that never happened.I called their help line to explain my problem, agent named ZUL did not want to listen to me at all, he started misbehaving and...
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Anonymous
Annoymous

Siao nobody owe you a living. Unreasonable.

1.0
Product
Qoo10 Customer Care
#1208385
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Dear Sir /Madam, I had very bad experience on Qoo10 Malaysia customer service due to very slow reply and I had to call and call them up on the warranty claim part.... My order No: 102517748. SAMSUNG EVO+ Memory Card 64GB Micro SD TF Card Class10 Microsd C10 UHS-1 Cards...
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Qoo10 Customer Care
#1174471
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Bad experience with qoo10 customer service

Definitely boycott. Worst than customer not protected, they *** me off. They tell me to use expired makeup remover.
1.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Qoo10 Customer Care
#1119364
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Not supporting Qoo10 anymore. Buyers beware if theres a error.通常の買い手は非常に貧しい顧客の取り扱いサービスと未解決の問題と非常に貧しい顧客の応答 Been using for few years with no problems and all started with a seller sending a shortage of an product advertise as 1 for 1 free. Took at least a month to have...
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3.3
Product
Qoo10 Customer Care
I liked
  • Variety of products and prices
I didn't like
  • Unfair treatment to customers
  • Poor customer service
  • Service turnaround time very poor
#1039777
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I am regular customer in Qoo10. I often buy things from them and went well until 1 seller never deliver my item but they marked it as 'delivered' for all of my items. I really hope that the CS could help me. But sorry that is for now is only hope. I tried to contact...
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1.6
Product
Qoo10 Customer Care
#1036128
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Qoo10 - Lousy customer service
I placed an order, tried contacting the seller for 3 times about delivery but no reply.Wanted to order from other seller only found out that this seller has 2 different listings for the same phone. One showing silver colour avail, one no. I tried enter a new order at...
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Aishev
Anonymous

Their CS is very lousy and bad kost important thing is they are very very rude

1.9
Product
Qoo10 Customer Care
I didn't like
  • Lousy
#1015246
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Had a really bad experience on qoo10 Singapore. Used a $50 off cart purchase for 3 items at $300. One of the sellers cancelled the item and qoo10 only refunded me $50 dollars, when the item price is $100. I find it unacceptable. I only bought the items because there is...
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1.0
Product
Qoo10 Customer Care
#990771
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Seller provide an old used tracking number then claimed to have shipped out my item.I called the customer service and told them i had tracked on singpost site and even called singpost regarding this tracking number which said delivered on a date way before i even...
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1.2
Product
Qoo10 Customer Care
I didn't like
  • Customer service
#984119
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I subsequently received an email from Qoo10 to inform that 2 of the items I purchased were out of stock. But the amount refunded was lesser than the amount I paid for them. I called the hotline to get a clarification and was shocked to learn that the amount refunded...
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Product
Qoo10 Customer Care
#950751
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I talked nicely but the two customer service personnel from Qoo10 yelled at me. I have also sent in my inquiry using QHELP, again there are no reply or what so ever. Another frustration part is, I don't get back my full refund because of using their gift coupon. What...
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Anonymous
Andy

Hear from their own or ex delivery man .They will never admit their wrong and they were push all the responsibility to the seller to handle.

1.2
Product
Qoo10 Customer Care
I didn't like
  • Cheating of customers
  • Poor domestic and international shipping
  • Poor customer service
#940516
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