Qoo10 Customers Services are not helpful and useless

I have been shopping at Qoo10 for a long time and purchase a lot of items and even become a VIP member.One day, I received a wrong item and the seller refuse to refund me or do the changes at all.

I made a complain to Qoo10 for help but all they do is to reply with standard answers and keep asking me to ask the dealer myself. I did but the dealer just only say to reply half of the price of the item which he never even do so after months.

I felt cheated and disappointed that there is no help from Qoo10 to protect their customers and I have to accept a item that I do not like and pay for it which I think it is not fair to me at all and Qoo10 do not even bother to help you at all.Please do not shop there anymore, if you received a wrong item, you will have to even pay for it and end up losing money and having the hassle to throw out the wrong item.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Breaking their promise
    • Unfair treatment to customers
    • Cheating of customers
    • Poor customer service

Reason of review:
They send the wrong item and refuse to do a full refund or exchange and bad customer service from Qoo10 and the seller
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Auctions and Internet Stores
review #710750 by

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Jan 05 #1088940

Always buy from local shop/dealer even on qoo10

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