Qoo10 - QXPRESS AND QOO CS WORLD CLASS WORST SERVICE

25 of 30 Qoo10 reviews

FOR TWICE MY PURCHASED ITEMS FROM QOO; DELIVERY THUR QXPRESS WAS CLAIM RECEIVED BY Qxpress SG East - Ease Logistics & Kojisztics. BUT ACTUAL FACT I DID NOT RECEIVE MY ITEMS TILL NOW I DID NOT GET ANY ANSWER FROM AND OF THE COMPANY. AND REFUND NEVER HAPPEN.

1ST INCIDENT:

ORDER NO. 136852743

ORDER Date : Dec 04, 2014

Delivery company Tracking no. Sender Recipient Shipping Date

Qxpress

http://qxpress.asia/ KRSG2132628 teratonic Simon Wo** Dec 05, 2014 13:48:00

Tracking Results

Update Date Location Status

2014-12-09 14:59:44 Ease Logistics Delivered

2014-12-09 11:05:02 Ease Logistics Starting Delivery

2014-12-08 19:15:58 Qxpress SG East Arrived at the Distribution CTr

2014-12-06 13:35:14 Starting Delivery to the Destination

2014-12-06 09:58:17 Qxpress KR Seoul Arrived at the Departure

COMPLAIN FILED ON: 10/12/2014

COMPLAIN STATUS: PENDING INVESTIGATION TILL NOW(22/07/2015)

2ND INCIDENT

Order Date : Jul 19, 2015 Order No. : 149150936

iITEM: Samsung Battery Charger / Item:Galaxy Note 4 / N910G / Color:White(+S$8.50)

Shipping Information

Delivery company Tracking no. Sender Recipient Shipping Date

Qxpress

http://qxpress.asia/ SGSG2897793 ePlaza.SG Kelvin T**

Jul 21, 2015 17:59:00

Tracking Results

Update Date Location Status

2015-07-22 14:22:38 Kojisztics Delivered

2015-07-22 09:08:45 Kojisztics Starting Delivery

2015-07-21 18:30:26 Qxpress SG East Arrived at the Distribution CTR

2015-07-21 17:58:55 Qxpress SG East Arrived at the Departure CTR

COMPLAIN FILED ON: 22/07/2015

COMPLAIN STATUS: FRESHLY SEND.

THE ITEMS ARE NOT EXPENSIVE. BUT BOTH COMPANIES ARE AVOIDING TO TAKE OWNERSHIP OF COMPLAINS. VERY DISAPPOINTED OF THEIR DELAY TACTIC AND REFUSE TO REPLY.

This review is a subjective opinion of a user.
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More Review Details

Delivery Service
Customer service
Website
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Unfair treatment to customers
    • Breaking their promise
    • Poor domestic and international shipping
    • Fake delivery attempt
    • Poor customer service

Reason of review:
Problem with delivery
Preferred solution:
Let the company propose a solution
Monetary loss:
$57
Product or service
Qoo10 Online Order
Review category
Auctions and Internet Stores
review #670060 by

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Had the same issue 1 Yes 1
25 of 30 Qoo10 reviews

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Anonymous

Jul 15 #1185336

I ordered two items from qoo10, one with normal singpost mail ($0 delivery fees) and the other with qexpress (paid $3.99). I received the one with normal singpost mail after five days of purchase but I haven't received the one with qexpress till now. I'm very dissappointed with the service. I paid $3.99 because it promised that the item will be delivered within 2-3 days.

0 0 Reply
Anonymous

Jul 12 #1184055 Singapore, Singapore, Singapore

I am having the same problem with Qxpress now. They claim delivery and even have a scanned signature that is not mine. But Qoo10 says that I have to contact Qxpress directly - no response to my emails and hotline always busy! So Seller and Qoo10 can't help and Qxpress won't respond. Not big items but does this mean they just get away with it?

0 0 Reply
Anonymous

Dec 22, 2015 #1082318

MY ITEMS FROM QOO10 PURCHASE, QXPRESS WAS CLAIM THAT I RECEIVED. BUT I DID NOT RECEIVE MY ITEMS TILL NOW I DID NOT GET BACK MY ITEM.

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