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As a seller, Qoo10 is hands down the worst online platform I had ever used. The customer service is non-existent. No hotline, the only way to contact them is via email through incompetent customer service officers with a comprehension of the English language equivalent...
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1.0
#1327995
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Dear all I would like to pen down my frustration as a customer with Qoo10. They indeed has poor customer service and instead of solving customers problems they gave me more problems. Have bought 2 items in 2 different transactions and to my horror they charged me...
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#1323100
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Qoo10 - Do not sell in Q0010 as starting platform

Qoo10 is a very bad selling platform. You will spent over hundred hours building up things and being charged $100 but will never get return I have made a few sales but never got money. Trying to contact customer service and never can resolve anything
#1319168
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Qoo10 - Bad q10 customer service

They just hang your phone when they cannot resolved the matter what's the use of calls recorded when they just push around and doesn't have a channel or email for complaining or auditing. Q10 CSO is like *** and doesn't even have an email to send and complain
2.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1308044
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Qoo10 - False advertising & poor Q10 customer service
Qoo10 - False advertising & poor Q10 customer service
Ever notice the top of Q10’s newsletters/emails they send you? Look at the attached screenshots, which encourages you collect either Mamemalls & MameBalls to get discounts. Q10 sends minimum 2 of these emails a day but do you think you can collect both? Think again!...
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1.0
#1268979
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I had make an order $479 for Mi Roborock (2nd Gen) on 29/04 and was dellivered on 3rd of May pretty fast delivery. It was a Mother's Day pressent for my wife. Unfortunately my nightmare started after i have unboxed the Robot. Not working dut to internal issue , text...
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2.5
I liked
  • Variety of products
I didn't like
  • Worst customer service ever come across
#1258675
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Qoo10 Singapore had suspended few of my accounts with Q money and gift vouchers in each accounts. Total amount $900. Now they have blocked my accounts reason given by their customer service is i have used multiple accounts to obtain voucher. I have called them many...
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2.6
I didn't like
  • Customer service
#1235826
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ACTUALLY I CAN'T RECEIVE MY PARCEL! I have call Singapore post twice by internation call! And they didn't answer my questions, and they say they will not following after parcel is shipped in overseas! Also they say seller is not use the speedpost to ship my order! I...
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1.0
#1231367
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I bought some items from them as they stated estimated 5 business days for delivery on the website. However on the 4th business day when I tracked the shipping i discovered the items were still in China. I called the customer service and the staff was very unfriendly...
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1.3
#1225119
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It's been more than a month now when I requested for a refund for mobile top-up for which I paid through credit card and that never happened. I called their help line to explain my problem, agent named ZUL did not want to listen to me at all, he started misbehaving and...
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Anonymous
Annoymous

Siao nobody owe you a living. Unreasonable.

1.0
#1208385
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