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I had make an order $479 for Mi Roborock (2nd Gen) on 29/04 and was dellivered on 3rd of May pretty fast delivery. It was a Mother's Day pressent for my wife. Unfortunately my nightmare started after i have unboxed the Robot. Not working dut to internal issue , text...
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2.5
I liked
  • Variety of products
I didn't like
  • Worst customer service ever come across
#1258675
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Qoo10 Singapore had suspended few of my accounts with Q money and gift vouchers in each accounts. Total amount $900. Now they have blocked my accounts reason given by their customer service is i have used multiple accounts to obtain voucher. I have called them many...
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2.6
I didn't like
  • Customer service
#1235826
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ACTUALLY I CAN'T RECEIVE MY PARCEL! I have call Singapore post twice by internation call! And they didn't answer my questions, and they say they will not following after parcel is shipped in overseas! Also they say seller is not use the speedpost to ship my order! I...
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1.0
#1231367
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I bought some items from them as they stated estimated 5 business days for delivery on the website. However on the 4th business day when I tracked the shipping i discovered the items were still in China. I called the customer service and the staff was very unfriendly...
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1.3
#1225119
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It's been more than a month now when I requested for a refund for mobile top-up for which I paid through credit card and that never happened. I called their help line to explain my problem, agent named ZUL did not want to listen to me at all, he started misbehaving and...
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Anonymous
Annoymous

Siao nobody owe you a living. Unreasonable.

1.0
#1208385
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I have a delayed item that I still have not received it from last year till today. I called their hotline few times and they just asked me to do this and that, I have followed all their instructions already but still have not received the item. They even told me that...
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1.1
#1184542
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Dear Sir /Madam, I had very bad experience on Qoo10 Malaysia customer service due to very slow reply and I had to call and call them up on the warranty claim part.... My order No: 102517748. SAMSUNG EVO+ Memory Card 64GB Micro SD TF Card Class10 Microsd C10 UHS-1 Cards...
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#1174471
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Be very careful when u buy fr this seller! He never admit short shipment! Keep asking same n stupid questions, just to act he is a responsible seller. I replied the same answers for 8 times! Until today still no action to deliver my 7pcs tools set for ip4 battery! Lost...
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#1149379
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Bad experience with qoo10 customer service

Definitely boycott. Worst than customer not protected, they *** me off. They tell me to use expired makeup remover.
1.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1119364
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I have bought hundreds of dollars of products but simply no protection for buyers and very poor customer response and help and empty promises. Go support other auction markets even better. Not supporting Qoo10 anymore. Buyers beware if theres a...
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3.3
I liked
  • Variety of products and prices
I didn't like
  • Service turnaround time very poor
  • Unfair treatment to customers
  • Poor customer service
#1039777
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