filters
state:
Show
city:
Show
product:
Show
Be very careful when u buy fr this seller! He never admit short shipment! Keep asking same n stupid questions, just to act he is a responsible seller. I replied the same answers for 8 times! Until today still no action to deliver my 7pcs tools set for ip4 battery! Lost...
Read more
#1149379
Reply to reviews
I have bought hundreds of dollars of products but simply no protection for buyers and very poor customer response and help and empty promises. Go support other auction markets even better. Not supporting Qoo10 anymore. Buyers beware if theres a...
Read more
3.3
I liked
  • Variety of products and prices
I didn't like
  • Service turnaround time very poor
  • Unfair treatment to customers
  • Poor customer service
#1039777
Reply to reviews
I am regular customer in Qoo10. I often buy things from them and went well until 1 seller never deliver my item but they marked it as 'delivered' for all of my items. I really hope that the CS could help me. But sorry that is for now is only hope. I tried to contact...
Read more
1.6
#1036128
Reply to reviews

Bad experience with qoo10 customer service

Qoo10
#1119364
1.8
Details
Definitely boycott. Worst than customer not protected, they *** me off. They tell me to use expired makeup remover.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Qoo10 - Simple Review #1480717522
1/1

Short Review on December 02, 2016

Qoo10
#965857
I ordered 2 accessory watches on Nov 14, its almost 3 weeks still doesnt arrive yet!
Comment
Show

Qoo10 Online Order 189914835 Review

Qoo10
#938249
I'm very disappointed with this shoponlinelah.com. When you sell a product u should know ur product and have the product and u are wasting my precious time just for your convenient to take back the item .....
Comment
Show

Qoo10 Online Order Review

Qoo10
#813495
Up until this very moment, this item has not been delivered. No follow up delivery DESPITE all the request made to redeliver and to contact the customer for arrangement. The seller DIDNT do anything about it. Order number 160595519.
Comment
Show
I HAVE WON GIFT CARD THROUGH THEIR MAMAMON GAME AND AFTER I WON SEVERAL GIFT CARDS, I WAS NOT ADVISED HOW TO USE THEM AND IT TOOK ME SOME TIME TO UNDERSTAND THE SYSTEM AFTER ENQUIRING FOR A WHILE.WORST OF ALL, I WAS NOT TOLD THAT THE GIFT CARD HAVE EXPIRY DATE AND...
Read more
1.0
I didn't like
  • Poor domestic and international shipping
  • Unfair treatment to customers
  • Long processing time is security risk
#1016954
Reply to reviews
Qoo10 - Lousy customer service
I placed an order, tried contacting the seller for 3 times about delivery but no reply. Wanted to order from other seller only found out that this seller has 2 different listings for the same phone. One showing silver colour avail, one no. I tried enter a new order at...
Read more
Aishev
Anonymous

Their CS is very lousy and bad kost important thing is they are very very rude

1.9
I didn't like
  • Lousy
#1015246
Reply to reviews
Had a really bad experience on qoo10 Singapore. Used a $50 off cart purchase for 3 items at $300. One of the sellers cancelled the item and qoo10 only refunded me $50 dollars, when the item price is $100. I find it unacceptable. I only bought the items because there is...
Read more
1.0
#990771
Reply to reviews
Seller provide an old used tracking number then claimed to have shipped out my item. I called the customer service and told them i had tracked on singpost site and even called singpost regarding this tracking number which said delivered on a date way before i even...
Read more
1.2
I didn't like
  • Poor customer service
#984119
Reply to reviews
I am extremely dissatisfied with service provided by Qxpress. My parcel was picked up on 6th December 2016 and there has been no update on the whereabouts of this parcel ever since. A phone call was made on 9th Dec to enquire about this parcel and I was told by Yati...
Read more
1.4
#972164
Reply to reviews
Purchased a phone from a seller via Qoo10. The phone under six months guarantee - is totally filled with malware and when I complained to the seller, he promised to flash the ROM. But he is not serious. Just make reply there for other customers to think he is a good...
Read more
Aishev
Anonymous

Yes even for cheap products no protection at all. They have very bad reputation in term of customer service. Very very very rude.

#967093
Reply to reviews

Contact Qoo10

Mailing Address:
5 Tampines Central 1 #04-04 Tampines Plaza Singapore 529541 Shinagawa Crystal Square 9F, 1-6-41 Konan, Minato-Ku, Tokyo 108-0075, Japan
More

Qoo10 Products and Services

I bought items from different sellers amounting to over $100 and used my $10 VIP cart discount coupon to offset my purchase. I subsequently received an email from Qoo10 to inform that 2 of the items I purchased were out of stock. But the amount refunded was lesser than...
Read more
#950751
Reply to reviews