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I have been waiting for my package arrival all day. I tracked it from the shipping info in the morning and saw it was starting delivery at 08:59:22. Waiting from morning until late afternoon at home, I tracked it again at 17:51 the result was Delivery Attempt Failed at...
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Anonymous
another annoyed customer

10 out of 10 Qxpress is disappointing. As I write @5.23pm the parcel still not arrive since this morning. Not once the parcel arrive early.

Anonymous
Anonymous

Qoo10 started the Qxpress company

3.7
I didn't like
  • Poor domestic and international shipping
  • Fake delivery attempt
#660305
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As a seller, Qoo10 is hands down the worst online platform I had ever used. The customer service is non-existent. No hotline, the only way to contact them is via email through incompetent customer service officers with a comprehension of the English language equivalent...
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1.0
#1327995
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Qoo10 - Misleading coupons for 10.10 event
Qoo10 - Misleading coupons for 10.10 event
Grabbed the vouchers of $10,$50,$100. Was placing the products in my cart and ready to check-out (9oct, AM) but was unable to find it in 'my coupons' of my account. called hotline twice and they mentioned pending tech staff to review. thus dropped 'live help' via chat...
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2.5
#1378813
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I ordered samsung tablet tempered glass on 12 Sepvand supposed delivered on 14 Sep then my apps show delivered but when i reached home nothing so i enquire with seller. they said dont know coz deliver by singpost. So few days later, i received letter said the item cant...
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1.0
#1360694
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Qoo10 - Do not sell in Q0010 as starting platform

Qoo10 is a very bad selling platform. You will spent over hundred hours building up things and being charged $100 but will never get return I have made a few sales but never got money. Trying to contact customer service and never can resolve anything
#1319168
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Qoo10 - Bad q10 customer service

They just hang your phone when they cannot resolved the matter what's the use of calls recorded when they just push around and doesn't have a channel or email for complaining or auditing. Q10 CSO is like *** and doesn't even have an email to send and complain
2.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1308044
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Qoo10 Singapore had suspended few of my accounts with Q money and gift vouchers in each accounts. Total amount $900. Now they have blocked my accounts reason given by their customer service is i have used multiple accounts to obtain voucher. I have called them many...
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2.6
I didn't like
  • Customer service
#1235826
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Dear all I would like to pen down my frustration as a customer with Qoo10. They indeed has poor customer service and instead of solving customers problems they gave me more problems. Have bought 2 items in 2 different transactions and to my horror they charged me...
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#1323100
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I had make an order $479 for Mi Roborock (2nd Gen) on 29/04 and was dellivered on 3rd of May pretty fast delivery. It was a Mother's Day pressent for my wife. Unfortunately my nightmare started after i have unboxed the Robot. Not working dut to internal issue , text...
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2.5
I liked
  • Variety of products
I didn't like
  • Worst customer service ever come across
#1258675
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Ever notice the top of Q10’s newsletters/emails they send you? Look at the attached screenshots, which encourages you collect either Mamemalls & MameBalls to get discounts. Q10 sends minimum 2 of these emails a day but do you think you can collect both? Think again!...
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1.0
#1268979
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