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Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

I called in to complain about two items cancellation, the reason for me to cancel is because of late delivery. It has been more than 3 weeks with no reply from the seller.

I talked nicely but the two customer service personnel from Qoo10 yelled at me. I have also sent in my inquiry using QHELP, again there are no reply or what so ever. Another frustration part is, I don't get back my full refund because of using their gift coupon. What is this.

Ordered 3 items in single order that worth SGD 70, need to cancel 2 items and they deduct SGD 10 from me. Really disappointed with this.

Bought several times using Q0010. But this is really unacceptable.

Product or Service Mentioned: Qoo10 Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $20.

Preferred solution: Full refund.

I didn't like: Cheating of customers, Poor customer service, Poor domestic and international shipping.

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Hear from their own or ex delivery man .They will never admit their wrong and they were push all the responsibility to the seller to handle.

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