I called in to complain about two items cancellation, the reason for me to cancel is because of late delivery. It has been more than 3 weeks with no reply from the seller.
I talked nicely but the two customer service personnel from Qoo10 yelled at me. I have also sent in my inquiry using QHELP, again there are no reply or what so ever. Another frustration part is, I don't get back my full refund because of using their gift coupon. What is this.
Ordered 3 items in single order that worth SGD 70, need to cancel 2 items and they deduct SGD 10 from me. Really disappointed with this.
Bought several times using Q0010. But this is really unacceptable.
Product or Service Mentioned: Qoo10 Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $20.
Preferred solution: Full refund.
I didn't like: Cheating of customers, Poor customer service, Poor domestic and international shipping.