Qoo10 - The laptop stands I ordered were definitely not what I got!

28 of 30 Qoo10 reviews

I ordered 2 sturdy, multi function, METAL laptop stands from Qoo10.

What I received instead were two flimsy, PLASTIC laptop stands with legs which did not adjust evenly.

Trying to get a refund and the correct replacement led to a very difficult (their site is not designed to hear from you!) and long back and forward communication with Qoo10 who tried to tell me that I received the correct order.

Even when they were shown photographic evidence of their error would not help - except to say I could get a refund if I paid the return postage!

I was told Qoo10 was a great site, but I'm not so sure after this experience.

This review is a subjective opinion of a user.
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More Review Details

Website
Customer service

  • What I liked
      No items
  • What I disliked
    • Poor customer service

Reason of review:
Not as described, bad quality AND poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$40
Product or service
Laptop Stand
Review category
Auctions and Internet Stores
review #604798

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28 of 30 Qoo10 reviews

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