I ordered 2 sturdy, multi function, METAL laptop stands from Qoo10.
What I received instead were two flimsy, PLASTIC laptop stands with legs which did not adjust evenly.
Trying to get a refund and the correct replacement led to a very difficult (their site is not designed to hear from you!) and long back and forward communication with Qoo10 who tried to tell me that I received the correct order.
Even when they were shown photographic evidence of their error would not help - except to say I could get a refund if I paid the return postage!
I was told Qoo10 was a great site, but I'm not so sure after this experience.
More Review Details
What I liked
What I disliked
- Poor customer service
- Reason of review:
- Not as described, bad quality AND poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Laptop Stand
- Review category
- Auctions and Internet Stores
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