Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
1 comment

Seller provide an old used tracking number then claimed to have shipped out my item. I called the customer service and told them i had tracked on singpost site and even called singpost regarding this tracking number which said delivered on a date way before i even ordered!

They said they will ask management to contact the seller which is really just rubbish and taking too long.

Why are we the customers made to wait after being scammed by sellers on the q0010 website and q0010 takes no responsibility for this at all! Useless ...and yes i have already contacted seller numerous times with no reply at all..

Product or Service Mentioned: Qoo10 Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $25.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service.

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Qxpress and Qoo10 are all the same - consistent non service.

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